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  • Call us on 0333 772 2055

Terms and Conditions

Our contact details:

Designer Radiator Concepts Ltd
Kemp House
160 City Road
London
EC1V 2NX

Tel: 0333 772 2055

Telephone Opening Times:

  • Monday to Friday: 9am - 5.30 pm
Accounts Team
Tel: 0333 772 2055
Email: accounts@designerradiatorconcepts.com (or go to "Contact Us")
Customer Care
Tel: 0333 772 2055
Email: sales@designertileconcepts.com

TERMS & CONDITIONS

Designer Tile Concepts is part of Designer Radiator Concepts Ltd and our contact details are as below:

Designer Radiator Concepts Ltd
Kemp House
160 City Road
London
EC1V 2NX


Tel: 0333 772 2055
Email: sales@designertileconcepts.com

Office Opening Times:
Monday to Friday: 9am - 5.30pm

Accounts Team
Tel: 0333 772 2055
Email: accounts@designerradiatorconcepts.com (or go to "Contact Us")

Customer Care
Tel: 0333 772 2055
Email: sales@designertileconcepts.com

Designer Radiator Concepts Ltd - Registered No.11369847 (VAT Registered No.298 4178 48)

TERMS & CONDITIONS INDEX

DEFINITIONS

You - you the purchaser.
Goods - the tiles or other products which you order from us.
Price - the price for the goods excluding (where applicable) delivery charges and vat.
Writing - includes email, facsimile transmission or other comparable means of communication.

GENERAL
These terms and conditions apply to the purchase of goods by you from us via our website. The placement of an order for goods indicates your acceptance of these terms and conditions. These terms and conditions cannot be varied unless agreed in writing by us. If we make any typographical, clerical or other omission in any information invoice or other document we shall be entitled to correct it without any liability on our part. These terms and conditions do not affect your statutory rights.

1. MAKING A PURCHASE

The following terms and conditions apply to all transactions on the Designer Tile Concepts. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future use. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS IMPORTANT THAT YOU DO NOT SCHEDULE OR COMMENCE ANY INSTALLATION WORK UNTIL YOUR GOODS HAVE ARRIVED AND HAVE BEEN CHECKED.


Designer Tile Concepts is a mail order company only. We do not allow collections or returns in person to our warehouse.

By using this site, you agree to these terms of use. If you do not agree to these terms, you may not use this site. Designer Tile Concepts reserves the right, at any time, to modify, alter, or update these terms of use.

Order Acceptance and Processing All orders are accepted when your credit / charge / debit card is processed. Any email or other acknowledgment of your order is merely to report that your request has been received and will be looked at, and does not in any way denote acceptance of your order regardless of any wording on the email. Designer Tile Concepts reserves the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order.

We do not store credit card details nor do we share customer details with any 3rd parties.

2. DESCRIPTION OF GOODS


All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

Whilst we make every effort to reproduce the colours of the products correctly slight variations may occur during the print and photography process, therefore we recommend samples are ordered for accurate ordering. We also require that when samples are ordered you do not make any full orders based on the warehousing codes or the codes on the samples and to check with Designer Tile Concepts before placing any full orders as we can not be held liable for any incorrect orders based on the said codes as these change periodically and are specific to Designer Tile Concepts.

In the eventuality that samples have been requested and delivered prior to an order being placed for said specific tile; any subsequent order placed will be bound to our strict Terms & Conditions that cancellation or refund will be entirely to the discretion of Designer Radiator Concepts Ltd.

Errors & Other Omissions

Our website is continually updated to ensure product information is accurate and up-to-date, but with on-going updates and changes made by manufacturers, product specifications may change before they are updated on the Designer Tile Concepts website. We therefore advise customers to contact us should they have any specific requirements or questions regarding a product so we can ensure the item meets the specifications the customer requires. Designer Tile Concepts cannot be liable for any products that are delivered during product specification updates/upgrades whereby the customer receives goods that have been modified before the website has been updated. No compensation or additional discounts will be provided for products that are delivered with slight modifications.

As with all tiles, there is a tolerance applicable to the dimensions of all and any tile within and between ranges. These tolerances meet British Standards. It is your responsibility to check your order before installation, as after installation we cannot accept any returns.

3. SPECIAL ORDERS

Special orders for our designer/elite range of tiles are non-stocked or large quantity special price orders cannot be cancelled. Please bear in mind that as these products are bespoke/special order delivery times and may take up to 4 weeks.

4. PAYMENT & PRICE

We are entitled to make adjustments to the price to take account of any increase in our supplier's prices or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. Any price changes will be advised and agreed prior to accepting your order. We ask that all goods be paid for on completion of order and that all funds are cleared prior to delivery. We accept most major credit and debit cards such as VISA, MASTERCARD and MAESTRO. On the order you must provide us with your exact billing address and telephone number - the address and telephone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order.

Any special sale offers and discount codes are for selected product lines only and minimum order values of £500. If you have any concern over a supplied code or special sale offer please contact our sales team prior to ordering as additional discounts cannot be applied once a payment has been processed.

Online price errors. If we discover an error in the price of goods ordered or requested with or without a discount code, we will inform you as soon as possible (this may be a conversation in via phone or email) and provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods, you will receive a full refund.

We accept:

In the event that there is a pricing error on the website or in our printed catalogues then the Designer Tile Concepts will not be bound to honor any orders made at that price. PLEASE NOTE: We only accept Debit/Credit card payments from cards registered to an address within the UK.

Trade pricing. In some cases for presentation purposes, prices may be rounded to the nearest pound, however all prices will be fully detailed (including pence) in your shopping basket and in the checkout process. Prices are presented to show your trade discount excluding VAT. Please note your order will be billed Inclusive of VAT. VAT will be taken up front and is the trade account holder's responsibility to claim back.

5. DELIVERY INFORMATION

All goods are subject to availability and if they are in stock in our warehouse, we aim to deliver most products within 3-5 working days between the hours of 9am to 6pm; delivery/lead times are specified on each individual product page. Please note however that all delivery dates set out in the Dispatch Confirmation are only and always provisional. Goods are subject to availability and delay in delivery of goods is sometimes outside of our control.

A SPECIFIED DELIVERY DATE CAN BE MADE THROUGH CUSTOMER CARE OR IN THE COMMENTS SECTION AT POINT OF ORDERING.

If you have any questions regarding your delivery please telephone customer care on 0333 772 2055.

Please note that if there are any items on your order that are currently out of stock then the complete order will be delivered when these items are available. However, if you would like the items in stock to be delivered immediately then please contact a member of our sales team on 0333 772 2055 and they will be happy to arrange this for you.

If you live in one of the following post code areas you CAN place an order online with the Designer Tile Concepts but you will be contacted by phone within 48 hours of placing an order online to arrange delivery. This is due to the proximity of the location:

HS1 - HS9
IV12 - IV14, IV35, IV40 - IV48, IV49, IV51, IV52, IV55 - IV56
KW4, KW13, KW15 - KW17
PA20 - PA49
PA60 - PA78
PH42 - PH44
ZE (all)

If you live in one of the following post code areas you cannot place an order through the Designer Tile Concepts website. However, you CAN order by ringing our call centre on 0333 772 2055.

BT (all)
IM (all)
GY (all)
JE (all)

Designer Tile Concepts strongly advises you not to book your installers or engage in any preparatory work until full receipt of your goods. If any item is out of stock, an Designer Tile Concepts sales advisor will email or telephone you to advise you of the expected delivery date immediately on receipt of your order.

If an order cannot be successfully completed due to the purchaser being unable to accept the goods on the date agreed, then a redelivery charge may be applicable. This cost would then be borne by the purchaser and would be charged prior to redelivery of the goods.

Or, if an order cannot be successfully completed due to the purchaser address details being incorrect, incomplete or the delivery teams unable to locate the address and or property then a redelivery charge may be applicable. This cost would then be borne by the purchaser and would be charged prior to redelivery of the goods. In any of the above instances a refund is not warranted. If goods are ordered over the weekend or on a bank holiday the order date is taken as the following working day for delivery purposes. If a delivery would normally fall due over the Christmas shut down period the delivery period may be extended to a later date.

After completion of your order please check your receipt and ensure that all the details are correct. If you are in any doubt please contact our sales department immediately as post-delivery changes take time and can be an inconvenience to you.

Please note that all deliveries (unless specified on the product page) will be delivered by a one man delivery service, so please ensure that assistance is available at the delivery address if required. All tile orders are palletised deliveries and the size of the pallet will vary on the quantity of tiles ordered. The goods will be delivered as close as possible to your front door, this may be kerbside only. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible. For palletised deliveries, the driver is NOT insured to take the goods inside any area of your property, including garage. The pallet/s will be delivered to a location as stated above, and it is strongly recommended that at least able bodied person/s are available to receive a delivery and carry the goods inside. For further information on your delivery and size/quantity of pallets please contact our customer services team on 0333 772 2055.

Please ensure that all goods are checked by yourself and we ask that any problems are reported to our customer care team on 0333 772 2055 within 48 hours of delivery.

Provided you have notified us of a problem with the goods within 48 hours of delivery, then we will (subject to stock availability) make good any shortage, and replace or repair any damaged items.

As soon as we have delivered the goods to your kerbside you will be responsible for them. We will only deliver to the address on the order and goods will not be left without a signature unless authorised by the person named on the order and special delivery arrangements have been made. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk.

Goods are subject to availability and delay in delivery of goods is sometimes outside of our control, and we accept no liability whatsoever in respect to late deliveries and/or any costs incurred. If goods cannot be checked at point of delivery, you must strictly adhere to signing the goods as UNCHECKED with the carrier, if not this may affect any future damage claims.

6. DELIVERY CHARGES

Standard Delivery Costs and Timescales are as follows:
(a) Delivery on standard orders under £200 is charged at £30
(b) Delivery on orders over £200 are free of charge
(c) For stocked Products, standard delivery usually takes 3-5 days, although this is a guideline only
(d) Some of our Products are ordered specially for you so they will take longer - the length of time is dependent on the supplier and will be confirmed in writing at point of order
(e) Delivery timescales for each item are on the delivery information tab on the individual product pages

Special Delivery options:

(a) Express Delivery - this costs £45 on orders under £200.00, and is £25.00 on orders over £200.00. This is a Next Working Day service on orders placed before 11am, orders placed after 11am will be delivered on the next consecutive working day. Delivery windows are between 7am-6pm.
(b) Out of Hours - contact our customer service team on 0333 772 2055 for pricing.
(c) Weekend Delivery - contact our customer service team on 0333 772 2055 for pricing.
(d) Express Out of Hours - contact our customer service team on 0333 772 2055 for pricing.

You must make all arrangements necessary to take delivery of Products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and will be liable to pay us for all costs we incur.

7. TILE SAMPLES

Before placing your order, you may place multiple orders for 3 samples of desired tiles for the price of £4.99 (these will be 10cm x 10cm as standard but full tile samples can be sent at this initial cost if requested). This will give you a better idea of shade variation and blend. Quotations for samples of decorated tiles can be given upon request. If you subsequently make an order for goods exceeding £99.00 we will credit you for the purchase price of the samples.

8. CANCELLATIONS & RETURNS

In the unlikely event that you are not satisfied with your purchase for any reason, you have the right to cancel your order within 14 days from the day of delivery. To exercise your right of cancellation you must give written notice by post or email, giving details of goods ordered and the delivery details. For full details of how to return goods please contact our customer care team on 0333 772 2055.

All non-faulty goods must be returned within 14 days after informing us of your request to return, and we ask that all goods are correctly re-wrapped, and where practical in their original packaging. Please note that administration and collection charges will be implemented for all non-faulty returns and that this must be paid prior to any collection being processed and shall be a maximum of the charge payable by us to the courier. Designer Tile Concepts will refund your money on orders within 14 days of the goods arriving at one of our warehouses less any delivery cost as detailed previously. Returns outside 28 days will not be accepted. Any returns notified after 14 days but within 28 days may be subject to an additional 25% restocking charge.

On cancellation for any reason, goods CANNOT be returned by yourself; this is to ensure that all goods are safely and correctly returned to avoid damages and ensure that all collections/returns are insured.

Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer's responsibility to check the Products for damage with the delivery driver and to notify us of any damages within 48 hours. We will not accept claims for Products damaged in transit that were signed for as being in good condition. Where the goods are being returned because they are faulty, incorrect or damaged then we will meet the cost of the return, but we must ask that you allow us to nominate the carrier.

In instances where product is installed prior to notification of damages this will automatically void any right to request a replacement, refund or exchange.

With credit card orders no returns are allowed after the 14 day cooling off period.

You will not have any right to cancel a Contract for the supply of any Products:

i) that have been custom made to suit your specifications or are a special order;
ii) which by reason of their nature cannot be returned

If you have any questions regarding cancellations, damages or returns then please call our customer care team on 0333 772 2055 alternatively email sales@designertileconcepts.com.

9. OTHER

You will own the goods once we have received your payment in full of all sums due in respect of the Products, including delivery charges. We will issue you with an electronic invoice once we have dispatched the goods to you. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

Some variations in size, shape, manufacturing tolerance, shading and pattern are inherent in the manufacture of tiles and therefore the Seller accepts no liability. All Natural Stone goods are supplied subject to natural colour and shade variations. Tile names, images and sizes displayed are nominal and only represent a guide to the actual style, colour and size of a tile. Variations in texture, shade and size can occur from that which is advertised. Individual monitor setting can also exaggerate the appearance of a colour. The Company recommends that a sample is purchased prior to the main order. It is the responsibility of the buyer to ensure that tiles are of an acceptable shade and size, and satisfactory for their situation and the correct number of tiles have been ordered.

10. 3D & BESPOKE TILE QUOTATIONS

Any line drawings and 3D plans are created purely as a representation of a room layout to give an indication on the layout of the tiles/products, room dimensions, overall visual affect and use of space within the room. Any colours or patterns are as close to product representation as possible, yet at times our expert designers may not be able to configure complex products, colours and finished to an exact representation. To view how the products will physically look order samples accordingly and this is what should be used when forming any decisions on products selected for your home. Any dimensions and room sizes supplied either by yourself, a third party and by us from drawings will be down to interpretation of calculations for room sizes. It would be down to yourself or your contractor to check all measurements prior to fitting.

11. GUARANTEES

All our products are covered by a minimum 12 month guarantee unless specified otherwise in the item description. Terms and Conditions do not affect your statutory rights.

12. PRIVACY POLICY

Designer Tile Concepts do not store credit card details nor disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Wish List' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

For the full company privacy policy, please see the Privacy Policy section. 13. COPYRIGHT

All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Designer Radiator Concepts Limited. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with the Designer Tile Concepts or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.

About:


Access to, use of and shopping at www.designertileconcepts.com, and any other sub domains is provided by Designer Radiator Concepts Limited on the terms and conditions as stated on this page.

By using and or continued use of the websites and associated sub domains, you agree to be bound by these terms, which shall take effect immediately on your first visit to the website. If you do not agree to be bound by all of the following terms please do not access, use and shop at designertileconcepts.com

Addition to Copyright

Designer Tile Concepts make every effort to provide unique and useful information and updates to its customers regarding Industry & Product News, Company News and Latest Products and other sources on the Designer Radiator Concepts Limited websites and other websites administered and owned by Designer Radiator Concepts Limited.

Newsletter

When subscribing to www.designertileconcepts.com you will automatically be entered into a prize draw. By subscribing you are agreeing to the terms and conditions set within that particular prize draw.

The Prize Draw is open to residents of the UK aged 16 or over, except for employees of Designer Radiator Concepts Limited and their family. If you are under 18, you must obtain consent from your parent/guardian. By signing up you confirm that you have consent from that respective parent/guardian.

By subscribing to our mailing list you agree that your details including your email address may be used to keep you informed about Designer Radiator Concepts Limited promotions, products, new brands and company news and that from other companies in the group. Designer Radiator Concepts Limited complies with the standard procedures laid down in the UK Data Protection Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not share your information with third parties for marketing purposes. For further details please see our online Privacy Policy.

All of the content presented in any shape or form located on the website is professionally authored and the sole ownership of Designer Radiator Concepts Limited. You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use www.designertileconcepts.com content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from www.designertileconcepts.com except for your own personal, non-commercial use.

Any persons, websites and website owners, but not limited to, in breach might be pursued by Designer Radiator Concepts Limited. For Product Descriptions terms, please see 'Description of Goods'

13. Disclaimer and Limitations on the DESIGNER TILE CONCEPTS (DESIGNER RADIATOR CONCEPTS LTD) Liability

WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, DESIGNER TILE CONCEPTS (DESIGNER RADIATOR CONCEPTS LTD) DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM DESIGNER TILE CONCEPTS (DESIGNER RADIATOR CONCEPTS LTD) AND RELATED SERVICES, WHICH ARE PROVIDED BY THE DESIGNER TILE CONCEPTS (DESIGNER RADIATOR CONCEPTS LTD), ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST DESIGNER TILE CONCEPTS , BUT ONLY AGAINST THE PERSON GIVING THEM.

DESIGNER TILE CONCEPTS (DESIGNER RADIATOR CONCEPTS LTD) ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF HEATING, PLUMBING OR BATHROOM INSTALLATION. ALL OF DESIGNER TILE CONCEPTS STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL, I.E. A MEMBER OF THE INSTITUTE OF PLUMBING. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF THE DESIGNER TILE CONCEPTS (DESIGNER RADIATOR CONCEPTS LTD) WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. DESIGNER TILE CONCEPTS ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.

DESIGNER TILE CONCEPTS (DESIGNER RADIATOR CONCEPTS LTD) RESERVES THE RIGHT TO AMEND THE TERMS OR TERMINATE THE TRADE ACCOUNT SCHEME AT ANY TIME. ANY SUCH CHANGES WILL BE DOCUMENTED ON THIS WEBSITE.

THE QUANTITY OF STOCK SHOWN ON THE WEBSITE FOR EACH ITEM IS AUTOMATICALLY UPDATED EVERY 10 MINUTES, BUT SHOULD BE USED AS A GUIDE ONLY, AND IT DOES NOT GUARANTEE THAT STOCK CAN BE ALLOCATED TO AN ORDER. WHILST DESIGNER TILE CONCEPTS WILL MAKE EVERY EFFORT TO ENSURE THE QUANTITY SHOWN IS ACCURATE, WE CANNOT BE HELD LIABLE FOR ANY ERRORS THAT MAY OCCUR FROM TIME TO TIME WITH REGARD TO STOCK AVAILABILITY. CUSTOMERS WILL BE ADVISED OF ANY SHORTAGES BY OUR CALL CENTRE.


The companies registered address is:
Kemp House, 160 City Road, London, EC1V 2NX

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