Coronavirus Update: The safety of our customers and colleagues is of the utmost importance to us and we have put measures in place for your and our protection.
As voted the "Best Online Luxury Bathroom Products Retailer 2019", we pride ourselves on providing our customers with complete transparency at this time. Please view our Covid-19 Operational Statement

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Returns and Cancellations

We are sorry you wish to return an item or cancel your order. We pride ourselves on exceptional product and service, however if you wish to return an item for any reason then please be assured we will handle this for you in a timely manner.

Please complete the below form and we will process your request. We cannot accept any requests for returns or cancellations by phone or Live Chat, the below form must be completed for us to process your request correctly. Once processed we will be in touch with the returns/cancellation procedure. Please note that this can take up to 2 working days to process. Please do not return any items to us until we have confirmed the procedure to you in writing.

  • A request for a return can be made up to 14 days from receipt of goods
  • Items to be returned must be returned to us within 30 days of receipt of goods
  • Please do not return any goods to us before we have confirmed the returns procedure with you, as the returns procedure can differ depending on the type of product
  • Bespoke items (painted baths, made to order shower trays such as Acquabella, made to measure items etc) cannot be returned
  • Items returned to us must be in as new condition including packaging and must be taken care of while in your possession
  • We must be notified of any damages to goods delivered within 24 hours unless otherwise stated in correspondence by us

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