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COVID-19 OPERATIONAL STATEMENT

In these uncertain times we are adapting and taking strong measures to ensure that there is minimal disruption and that our customers and colleagues are safe. This includes some of our colleagues that are still working from home to practise the safest working environment for our entire team and everyone following the “stay safe“ guidelines to protect our colleagues and customers. We have almost doubled our workforce since March 2020 and are continuing to grow at a rapid rate to provide the highest possible levels of service at this difficult time.

Unfortunately due to some of the government measures taken, some of our warehouses and key suppliers are on reduced staffing which is affecting supply of some of our products causing longer lead times than normal. Any products affected will have a message below the Stock Indicator on that product's web page.

We encourage you to secure your product now at current pricing before the usual industry-wide price increases occur in January 2021, whilst stocks last. We will endeavour to deliver your product on the date you select automatically and free of charge for all order values with our “electronic booking system” as soon as you have purchased your products. We offer the fastest delivery in the UK of all the brands we represent!

Due to our transparency we are still receiving an unprecedented amount of orders which we greatly value. We ask potential buyers to be vigilant when reviewing competitor websites as we are all in the same position with the same brands/suppliers. If we are unable to provide you with a guaranteed delivery date then neither are they, however what we can assure you is we will deliver your order faster than any competitor in the market, as all our orders are dispatched on a Free Next Day delivery as opposed to 7-15 working days which is now the industry standard with our competitors.

Unlike many of our competitors with have not furloughed a single member of our hard working, dedicated and loyal team whom have worked under extreme pressures at times during the course of this pandemic, which has hit many industry sectors hard but positively with sharp increase in revenue and volume, especially the “home improvement” sector and logistics. We are receiving extraordinary volumes of business which is reflective in the dramatic increase in volume of communication with our company which is affecting call and chat facility queuing times, which are currently longer than normal across all/most business sectors and we are no different. These include banks, major supermarkets, major retailers both high street and online to name but a few and we ask our extremely valued customers for forbearance at this critical time of the year as we enter 2021 more positive and structured as a business than we ever have been and forecast further substantial growth for our company and industry sector in 2021. We must note that unlike the majority of our leading online competitors whom have closed their phone lines and chat facility and only accepting formal communication by email, please be assured our team are working around the clock to provide the highest levels of service and although average call waiting times are higher than ever we have invested heavily in our team and infrastructure to ensure all communication channels open to our valuable customers.

We entrust as our business core values of integrity, empathy and honesty that we will secure your much valued business because of our transparency and "buyer ethical values" throughout this pandemic as we are proving to be the fastest and most effective company for your bathroom, tiles and heating during this pandemic.

We wish all our customers, families and loved ones as enjoyable a Christmas as possibly can be had at this very difficult time, our entire teams thoughts are with the entire country as we enter the New Year and thank you immensely for your greatly valued business!

Thank you for your patience and support throughout these extraordinary times. From all of us at LuxPad Group we want yourself and loved ones to stay safe and positive, as a country we will come through this stronger and more united than ever.

  • Your purchase is protected
    Rest assured that your purchase with us is fully protected under Consumer Law.
  • Secure Your Stock Allocation
    UK stocks are limited so secure your stock now and be at the front of the queue!
  • Lock-in at today's pricing
    Prices for most leading brands including Reina, Burlington, Britton, HiB, RAK and more are due to increase in the New Year - Lock-in your prices now!
  • Price Match Promise
    For many brands and products we are the most competitively priced in the UK. If you do see product cheaper elsewhere contact our sales team to match this!
  • Priority Delivery
    Order now and you ensure you are at the front of the queue for when we resume normal business.
  • Free Next Day Delivery
    When we resume normal business activity we will deliver your order faster than any competitor in the market, as all our orders are dispatched on a Free Next Day delivery as opposed to 3-7 working days which is the industry standard.
  • Award Winning Service
    Winner of the "Best Online Luxury Bathroom Products Retailer 2019", our service is second to none and we have one of the most knowledgeable, trained and expert teams in the industry!
  • Always Here For You
    Our expert team is contactable as usual by email, telephone and Live Chat to provide industry leading product advice and guidance.
  • Special Offers
    To support our customers at this difficult time we are providing outstanding "Additional Discounts" and special offers are available for a limited time, more details as below.
  • Your support
    By continuing to place your orders in these critical times it is giving much needed support to our business and our passionate and caring team. It is hugely valued, thank you!

New Products

We are proud to present some our new products for 2020 from our exclusive designer bathroom and heating brands. Take advantage of our introductory pricing now, the lowest in the UK, available for a limited time...

Reina Fano Satin Bronze/Blue

A stunning minimalistic designed aluminium towel radiator with a great heat output, available in a range of colours including the beautiful Satin Bronze and Satin Blue.

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Reina Alpan White

Uniquely simple yet stylish, the Alpan is a high heat output aluminium radiator available in White or your choice of RAL colour.

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Frontline Sunne 800mm

Beautifully designed vanity unit also available in a 600mm size.

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Acquabella Smart Quiz

A shower tray with a truly unique design to add some zest to your bathroom.

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Reina Fermo Satin Bronze/Blue

Another stunning aluminium ladder designed towel warmer with superb heat output, available in Satin Bronze, Satin Blue and a range of other finishes.

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Radox Flyn

Practical, functional and visually impressive towel warmer with a superb 10 year guarantee.

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Frontline Vogue

A glamorous new range of bathroom furniture from Frontline Bathrooms, available with or without the copper leg set.

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Royo Structure

Well refined, practical and sleek, the new Structure range is an eye catching addition to any bathroom.

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Britton Shoreditch

A sleek new range of bathroom furniture from Britton, available in a range of colours.

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Carisa Link

A stunning piece of art, this radiator is truly unique! Available in two sizes and two finishes.

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Radox Inka

Unique design that not only heats your home but acts as a stunning piece of art!

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Superb Clearance Offers

Luxury Offers

  • Free Manual Chrome Radiator Valves
    when purchasing a Reina Radiator
    must be selected at time of purchase, excludes Capo and Diva radiators
    Shop Now
  • Half Price Manual Coloured Radiator Valves
    when purchasing a Reina Radiator
    must be selected at time of purchase, excludes Capo and Diva radiators
    Shop Now
  • Half Price Thermostatic Radiator Valves
    when purchasing a Reina Radiator
    must be selected at time of purchase, excludes Capo and Diva radiators
    Shop Now
  • 60% Off Walk-In Shower Glass
    when purchasing a stone shower tray
    applicable to Acquabella, Fiora, RAK and Doccia shower trays
    Shop Now
Design and Inspiration
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