Coronavirus Update: The safety of our customers and colleagues is of the utmost importance to us and we have put measures in place for your and our protection.
As voted the "Best Online Luxury Bathroom Products Retailer 2019", we pride ourselves on providing our customers with complete transparency at this time. Please view our Covid-19 Operational Statement and our Operational Opening Hours
Contact Us
Coronavirus Update: Our phone lines are busy during peak times and regrettably you may be subject to longer than normal waiting times however please be assured our team are working very hard to speak with all our customers - unlike some of our competitors whom have closed their phone lines entirely and now ONLY accepting communication by email. Although we are still answering phone calls, the fastest and most efficient method of contact is by using the form below and selecting the most appropriate reason for communication and how we can help you. We are working extremely hard both internally and constantly with our supply and logistics partners to ensure minimum disruption to deliveries despite the difficulties we all face during these unprecedented times. Whilst lockdown is easing in some ways, the bathroom and heating supply sectors in particular are seeing increased activity along with many pressures being placed on UK logistics, so we do please ask for continued forbearance, for which we are so thankful everyone has shown throughout.
How are we able to help you?
During this lockdown period our operational opening hours have changed for our phone and live chat services.
For the fastest response time, please choose an option below so we can ensure your query is resolved as efficiently as possible...
- Product and Stock
- Discounts / Price Match / Promos
- Delivery
- Order Issues
- Order Amendments
- Cancellations, Returns and Refunds
- Trade Enquiries
And more specifically...
For the most efficient contact method please use our contact form by selecting from the options available. If you'd still like to talk or chat with us please use the details below:
World's Top 100 Bathroom Brands
With access to over 10,000 products in nearly 150 worldwide brands; we have everything to suit all budgets from £1,000 to £100,000.
Please allow up to 24-48 hours (Monday-Friday) for us to respond to your message in full detail. Please do not submit your message multiple times and please do not submit your message via multiple various methods as this will affect our response times.
During peak times we are very busy but we are all working hard to respond to enquiries as quickly as possible. We are working extremely hard both internally and constantly with our supply and logistics partners to ensure minimum disruption to deliveries despite the difficulties we all face during these unprecedented times. Whilst lockdown is easing in some ways, the bathroom and heating supply sectors in particular are seeing increased activity along with many pressures being placed on UK logistics, so we do please ask for continued forbearance, for which we are so thankful everyone has shown throughout. Thank you for your patience.
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